eHarmony Review

Written by dating expert Jennifer Carter.

Last updated: February 19, 2021

Based on years of research and thousands of successful marriages, eHarmony boasts that they are the best and most trusted dating service in the world. It strives to provide members with the ability to find compatible, eligible singles who are seeking a long-term commitment from anywhere in the world.

One of eHarmony’s unique selling points is their trademarked, 32-dimension personality compatibility assessment. Millions of people are looking to find love online by utilizing their personality traits to match them with other eHarmony members.

Our comprehensive eHarmony review will provide you with everything you need to know about the service which will help you to determine if the site is the right fit for you and your relationship goals.

pros

#1 most trusted dating website
Over 10-million active members worldwide
Utilizes a trademarked 32-dimension compatibility system when matching
Free Basic Membership includes unlimited matches
User-friendly, quick, and easy sign-up process
Video Date feature allows members to meet via webcam before in person
Customer Care team available 24-hours a day, 7-days a week

cons

A membership plan is required to be able to see photographs of eligible singles and engage in meaningful communication
Uploading a photo is only permitted in JPG format and must be under 10MB. (It is important to note that your photo will be cropped upon upload.)

Member Information

eHarmony is one of the best dating websites available, which means that it is quite often the first place people go to look for a date online. Millions of singles sign up to use the eHarmony service and are successful in finding long-lasting love.

The eHarmony community is special as it provides access to a diverse population of singles within the United States. There are many members of eHarmony in other countries around the world as well–200 other countries to be exact! It is important to note that the majority of people that you will find on eharmony are between the ages of 25-35 years old. The gender breakdown is comparable, with slightly more active women than men.

eHarmony is a dating site that should be bookmarked if you are looking for a long-term commitment. Setting up a profile will require some time and effort, so if you are looking for a casual relationship, then you may become frustrated with the in-depth sign-up process. However, if your main goal is to find the love of your life, then eharmony is a great place to look!

It is important to note that eHarmony does require a premium membership for access to singles. The service does cost more than other online dating options.

Sign Up Process

Rating

4.5/5

Signing up for eHarmony is quite simple; however, it will take you a bit of time to complete the process. The 32-dimension compatibility quiz will take at least 20 minutes to complete.

The quiz asks questions about your preferences, personality, ideal date, and hobbies. The results of the quiz are instant, so you can reach out to people who are compatible right away.

Once I completed the compatibility quiz, it was important that I provided a bit more information about myself in paragraph form. I needed to describe what I was looking for in a mate and share some things about my interests. I tried hard to describe myself in a way that showed my personality while being conversational in my tone of writing. Within the first few days, I had over 100 messages!

Signing up for eHarmony

After taking the compatibility quiz and providing information about myself—along with the type of person I am interested in dating—it was time to upload a photo. This took me quite some time and several tries, as eHarmony requires the use of JPG photos that are less than 10MB. There is no flexibility in this, so be sure to have a photo on hand that meets these requirements.

Reaching out to eHarmony customer service is possible; however, you can only do so via email if you are having issues with your profile photo. When submitting a customer service request about profile photo measurements, I was alerted with an auto-message stating that I would receive a response in 24-48 hours. I did receive a response along with helpful information about uploading a photo, which I was able to do.

In an attempt to personalize my page a bit more, I added a banner of flowers. The banner was a pre-loaded option provided by eHarmony. Uploading a custom banner is not an option at this time.

Contacting People

Rating

4.5/5

What I love about online dating is that you can be forward and reach out to people you are interested in without having to worry too much about rejection.

eHarmony makes it easy to contact someone without putting yourself out there too much. The basic plan allows for you to connect with another person by sending a “smile,” or an “icebreaker.” eHarmony now also offers a Video Date option; however, it is still in beta testing and is not available for every member.

eHarmony contacting people

There are several types of communication methods.

Smile

There are several ways to contact people on eHarmony, but some are easier and less intrusive than others. Sending a smile is the easiest way to reach out to someone you want to get to know. By sending a smile, you are letting someone know that you took an interest in their profile photo or what they had to say in their profile description.

Upon sign-up, I sent a few smiles to people who seemed interesting and I received some nice messages back. I think I am going to have to invest in a premium membership, however, as I am not able to read them with just the basic membership.

Icebreaker

The icebreaker feature is really cool! It provides you with a series of five-photo groupings and you choose which photo you prefer. This is a really great way to find out how compatible you are with someone based on visual interests.

The screenshot below offers the results of an icebreaker I tried with a potential mate. As you can see, we don’t really match up considering we only agreed on two out of five things.

Compliment a Photo

Complimenting a photo is a great way to break the ice. With the basic membership, you can reply with a “smile” or an “icebreaker.” I have provided a brief message that I received in the screenshot below. As you can see, I am limited in how I can reply to the person with the basic membership.

The video date option is available, but you have to send a message before you are able to schedule a video date. It is important to note that you will need to upgrade to a Premium Membership to have access to exchanging messages with a potential partner.

Personal Message

The best way to get to know someone on eHarmony is to send them a personal message.

The ability to have meaningful conversations is only awarded to those who purchase a Premium Membership. I was sent a lengthy message from a potential mate, but I was disappointed that I was unable to read it without paying for a Premium Membership.

Profile

Rating

5/5

eHarmony makes it easy to create a complete profile that showcases qualities that will help you find the ideal partner.

It is important to note that there are three components to your eHarmony profile. Each section covers an important aspect that eligible singles will be interested in when considering if you are the right match.

1. About Section

The About section is where you describe aspects of your life that are important to you. eHarmony provides prompts that help you highlight some of your unique qualities.

2. Photos

This section allows you to add additional photos that can be seen by Premium Members only. It is important to note that photos cannot contain anyone other than yourself.

3. Personality Profile

This portion of your profile is the most descriptive when it comes to finding your ideal match. The results of the comprehensive personality quiz you completed at sign-up can be found in this section.

Mobile App

Rating

4/5

If you use an iOS device, such as an iPad, iPhone, or iTouch, the eHarmony app will be a great investment. iOS users enjoy using the eHarmony app and find it to be useful in creating a profile on the go, checking messages, and contacting potential interests. The app is free, but you can expect to be prompted to make in-app purchases should you want to see profile photos or communicate with others via messaging.

While iOS users seem to enjoy the app, if you are an Android user, it seems that the app could use some updates. Users tend to have difficulty receiving multiple messages from others, experience bug interruptions from time to time, and sometimes experience message delays. App developers are working on this, and the app gets better with every update.

Membership Options

Rating

4.5/5

If you do not invest in a Premium Membership plan, you are extremely limited in accessing profiles and communicating with potential mates. Periodically, over certain holidays or long weekends, users can partake in an eHarmony free trial.

However, it is best to take advantage of the introductory offers for the Premium Membership plan as they allow you to see photographs, message people, look for people in a geographical area, and see who has viewed your profile.

An eHarmony discount code is offered at 35% off of their Premium Memberships on the day that you sign up. However, there is a catch, as the eHarmony discount code is only available for five days.

Something interesting happened when I let the five-day introductory offer expire. Upon logging in to the website to check my messages, I noticed that I was provided with an even better offer for Premium Membership! A deal of 50% off had been extended for the week.

Many ask the question, “Is eHarmony worth it?” I am here to tell you that based on my experience it is worth it. There is no way to put a price tag on finding the love of your life, but you still don’t want to drain your bank account in the process.

Here is some helpful information on the different plans

The free Basic Plan will allow you to see limited profile information and allows you to reach out to a person; however, further conversation is extremely limited unless you invest in one of the Premium packages.

Another downside to the Basic Plan is that photos of eligible singles are blurred out, so you are unable to see what a person looks like.

The Bottom Line

For singles looking for a long-term, committed relationship, eHarmony is a great online resource. It is user-friendly, offers a significant compatibility quiz, and uses sophisticated matchmaking software to connect you with singles. Statistically, the chances of you finding the love of your life is quite high on eHarmony.

Frequently Asked Questions

Is eHarmony free?

Yes, there is a Basic Plan that is free. However, the Basic Plan is extremely limited in what you can do to find a match.

How much does eHarmony cost?

The price can vary based on the type of plan that you choose. eHarmony will periodically provide discount codes to entice Basic members to sign up for Premium privileges. Memberships can cost as low as $17.50 per month for a 12-month agreement.

How do you rate eHarmony vs Match?

Match.com and eHarmony are both very popular websites that boast the ability to make long-term, successful relationships out of meetings with strangers. While both are great websites that help you find a potential mate, eharmony takes great pride in offering the 32-dimension relationship analysis which has proven to offer a deeper level of compatibility than what Match can offer. As a result, eharmony has a bit of a higher price tag than Match.

Is eHarmony available in other countries?

Yes, eHarmony strives to match up couples from all over the world. eHarmony sites are the most popular in the USA, United Kingdom, Australia, and Canada.

Is eHarmony gay friendly?

While the eHarmony network of singles is not geared towards gay relationships, they do believe that love knows no bounds. To seek love, companionship, and a great partner of the same sex, eHarmony created the website Compatible Partners.

Does eHarmony work?

Yes! Over the past 20 years, eHarmony has worked for millions of people all over the world. When you invest in finding love on eHarmony, you have a great shot at being successful.

Based on data from members, eHarmony published statistics that found that over 400 singles find love and commitment every day on the site. 71% of women and almost 70% of men report finding the love of their life on eHarmony after a year of using the dating service website.

How to delete eHarmony account

Deleting your information from eHarmony is a cumbersome process, but it can be completed in a few steps. The first thing you need to do is to log in to your account. Locate the “My Settings” area and click on “Data Settings.” Once there, you can scroll down the page until you locate the “Profile Visibility” section. Within that section, you will see an option to delete your profile. Once you enter your password, your account will be deleted.

It is very important to note that once your account is deleted, you will no longer be able to communicate with members. Once your account is deleted there is no way to restore the profile. If you are in the middle of a paid membership, you will need to speak with customer service to assist with your account deletion.

How to cancel eHarmony

If you are not happy with the eHarmony service, you do have the ability to cancel your membership. You can also amend your subscription level at any time or cancel auto-renewals.

To amend your membership, you will need to log in to your account, click on the “Data Settings” link, and then “Amend Subscription.” You will need to enter your password for verification of the change. It is important to note that if you are in the middle of a subscription, you will still be expected to pay for the remaining months of the membership.

If your membership was purchased through Apple iTunes, you will need to update your account’s subscription status through the iTunes subscription settings. Should you need assistance, you will need to reach out to Apple directly as they manage in-app purchases for the eHarmony application.

Is it possible to receive an eHarmony refund?

Based on eHarmony’s terms of service, you have the ability to cancel your subscription within three business days of signing up. Should you cancel after the three business day grace period, you will have to pay for the entirety of the subscription. Should you be granted a refund, you can expect it to appear on your account statement within 10 business days.

What is the eHarmony phone number?

The eHarmony customer service phone number is 844-544-3175.